Privacy policy

PRIVACY POLICY

Introduction Lunara & Co ("we", "us", or "our") operates the website lunaraandco.co.za. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable data protection laws.

Information We Collect When you visit or make a purchase from our store, we may collect:

  • Personal details: name, email address, phone number, billing and shipping address
  • Payment information: processed securely via our payment provider (we do not store card details)
  • Device & browsing data: IP address, browser type, pages visited, cookies
  • Order history: products purchased, order value, delivery details

How We Use Your Information We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your queries and customer service requests
  • Send marketing communications (only with your consent)
  • Improve our website and shopping experience
  • Comply with legal obligations

Sharing Your Information We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

  • Shopify – our e-commerce platform
  • Payment providers – to process transactions securely
  • Courier/logistics partners – to deliver your orders
  • Email marketing tools – if you have opted in to communications

All third parties are required to handle your data securely and in accordance with applicable law.

Cookies Our website uses cookies to enhance your browsing experience and analyse site traffic. You may disable cookies in your browser settings, though this may affect some functionality.

Your Rights Under POPIA As a South African resident, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at [your email address].

Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Security We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us For any privacy-related queries or to exercise your rights: 📧 support@lunaraandco.co.za🌐 lunaraandco.co.za 📍 South Africa